Shipping & Returns
Please read postnord update during COVID-19
Due to the current high volume of orders, we are experiencing brief delays with some shipments. Most orders should ship within the purchased shipping rate, namely 1 to 5 business days for Expedited and 1 to 2 business days for XpressPost. Delays should not go a day or 2 beyond the purchased shipping rate. Once your order has shipped, tracking information will be sent to you via email provided during checkout. After you receive this tracking number allow 24 hours for it to appear in Canada Post system. We apologize for any inconvenience.
PS: We only ship with Canada Post. Some scammers are calling customers claiming that they need to pay extra to receive their shipment. THIS IS SCAM. Do NOT respond. You never have to pay anything after placing your online order except if you are outside Canada and require to pay import tax.
Shipping Policy
Orders generally ship within 1 to 4 business days; however, some orders may take up to 7 days. If one or more items are unavailable at the time the order is placed, the entire order will be placed on backorder until we receive the missing item(s) in stock. You are responsible for checking the status of your order. Varberghookah.se will contact you if your order will be on backorder for more than one week.
Varberghookah.se reserves the right to charge more shipping fees and bill client the difference if the website shipping estimate is not close (+/- $2) to the actual shipping cost calculated after order is placed. If client refuses to pay the difference we will cancel the order and give full refund back.
Standard policies in regards to free shipping are not applicable during promotional periods, e.g.: Boxing Day, Black Friday.
Return Policy
All returns must be shipped back to Varberghookah.se or reported damaged within 30 days of receipt. All orders must be returned in original unused condition with all accessories. The return shipping costs must be paid by the customer. There is a 15% restocking fee to cover the handling and processing costs. If you need to do a return, either email us at varberghookah.se to obtain a return authorization and the proper address to use for your return. If you are paying for the return shipment you do not need an authorization. All returns should be sent to
Borgmästaregatan 33
Varberg 432 41
In case of Postal strike, Varberghookah.se cannot guarantee Xpress Post deliveries and will refund the difference between XPressPost and Expedited difference. Varberghookah.sewill not refund the cost of items or cancel any shipped orders due to delay cause by Canada Post strike.
Refund Policy
We will fully refund an order if the items are not in stock. If a single item is not in stock we will refund the cost of the missing items once the buyer confirms he received his package. If any other items missing or broken during transit, we will replace or refunded along with the missing item(s) refund. If you bought insurance on your order, the insurance cost will not be refunded, it is paid to insurer at time of sales. All damage must be reported within 30 days of receipt. We will not replace any item after 30 days of receipt.
Cancellation Policy
We will fully refund an order if it is cancelled within 24 hours from order date. If cancelled after 24 hours we will charge 10% of total order to cover for restocking and handling fees.
Exchange Policy
For sanitary purposes, smoking devices and molasses cannot be exchanged or returned. All other items may be exchanged or returned at the customer’s own shipping cost.
Product Warranty
My Hookah Canada is a product reseller; we offer no warranty on products if damaged after use. We only guarantee safe package arrival. Once used, there is no warranty against corrosion, chipping, discoloring, peeling, breaking, or anything that renders the product useless. Please research each product and read reviews before buying.
Route Insurance
If you purchased Route insurance during checkout, and your item arrives broken or damaged, we will replace the damaged item only and not the item as a whole. For example if a hookah vase is broken we will ship you a vase and not the whole hookah. When damage is reported to us we will need images as proof of damage to supply to the insurance company. Route insurance cost is not refundable if order is cancelled by buyer. ROUTE insurance also cover stolen packages from doorstep. NO insurance is valid after 30 days of sale.
Can you send me a tracking number?
We will send you a notification and tracking number via email when we ship your order, or you will receive one from out shipper who is Canada Post in most cases. If you haven’t received this email, it’s probably that we haven’t shipped your order yet. It’s also possible that the notification email has been trapped by a spam filter or landed in your spam folder. Please look there. You can avoid this problem by adding our email address varberghookah.se to your email address book.
